Frequently Asked Questions
Everything you need to know about your JLab audio experience.
What is the warranty period for JLab headphones and earbuds?
Most of our headphones and earbuds come with a two-year limited warranty, while our charging cables and accessories are covered for one year. Please retain your proof of purchase for any warranty claims.
How do I pair my JLab Bluetooth devices?
To pair, ensure your device is in pairing mode (usually indicated by flashing red and blue lights). Open your Bluetooth settings on your phone or computer and select the JLab device name. For specific models, refer to the manual or our online video guides.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that international orders may be subject to import duties and taxes.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund, provided the item is in its original condition.
Are JLab earbuds sweatproof for workouts?
Many JLab products feature an IP rating for water and sweat resistance, such as IP55 or IP66. Check the product specifications on the item page to ensure it meets your specific activity needs.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.