Returns & Exchanges
At JLab, we stand by the quality of our audio gear and offer a 30-day satisfaction guarantee for all purchases made directly through our website. If you are not completely satisfied with your earbuds, headphones, or accessories, you may return them for a full refund or exchange within 30 days of delivery.
Initiate Your Request
Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
Pack and Ship
Securely package your electronics in the original box if possible and drop the package off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing